newmarketroad dental clinic logo

183A Newmarket Road Norwich NR4 6AP

183A Newmarket Road Norwich NR4 6AP

01603 505 443 Contact us

Data protection

Newmarket Road Dental Clinic complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

Get in touch

I walked into the Newmarket road dental clinic ashamed of my teeth and ready to do something about it. I was greeted very warmly by reception and the staff then spent about half an hour…

Mr Dewhurst

Read Our Testimonials

I've had horrid, crooked and snagged teeth since my adult teeth came through, and I've hated them. I was very warmly welcomed to the practice by Tina and Chantelle on the front desk, who are…

Miss Conley

Read Our Testimonials

After years of avoiding going to the dentist. I needed a quality dentist in the Norwich area, to fix a front crown that had come loose. I tried Newmarket Road Dental Clinic and was instantly…

Mr Lillycrop

Read Our Testimonials

I've just completed 18 months of Invisalign treatment at the Newmarket Road Dental Clinic. Firstly, I want to say how kind everyone has been to me, especially Sam. I'm a very nervous patient and Sam…

Miss Turner

Read Our Testimonials

I only have very positive things to say about Dr Sam Shah and The Newmarket Road Dental Clinic. Since moving from the NHS to Sam's Clinic my experience of the dentist is so much better.…

Mr Norris

Read Our Testimonials
whatsapp