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183A Newmarket Road Norwich NR4 6AP

183A Newmarket Road Norwich NR4 6AP

01603 505 443 Contact us

Health and safety

Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify a member of staff if you notice any area of concern so immediate action can be taken.

Patient safety charter

Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:

  • Follow the latest infection prevention guidelines including those from NHS England
  • Use dental instruments that are single use or are sterilised after use
  • Decontaminate work areas including the dental chair, hand held equipment and cupboard handles, in between patients
  • Maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
  • Monitor practice water for quality. Dental unit waterlines are disinfected and kept clear
  • Handle waste according to current regulations and dispose of it with appropriate carriers
  • Take expert advice if a team member may have a blood borne infection. The team member will have an occupational health examination and follow the advice on their role in treating patients
  • All our team members are trained in safeguarding of children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed.

We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.

The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.

Please contact the practice manager if you have any questions or concerns.

Get in touch

I walked into the Newmarket road dental clinic ashamed of my teeth and ready to do something about it. I was greeted very warmly by reception and the staff then spent about half an hour…

Mr Dewhurst

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I've had horrid, crooked and snagged teeth since my adult teeth came through, and I've hated them. I was very warmly welcomed to the practice by Tina and Chantelle on the front desk, who are…

Miss Conley

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After years of avoiding going to the dentist. I needed a quality dentist in the Norwich area, to fix a front crown that had come loose. I tried Newmarket Road Dental Clinic and was instantly…

Mr Lillycrop

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I've just completed 18 months of Invisalign treatment at the Newmarket Road Dental Clinic. Firstly, I want to say how kind everyone has been to me, especially Sam. I'm a very nervous patient and Sam…

Miss Turner

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I only have very positive things to say about Dr Sam Shah and The Newmarket Road Dental Clinic. Since moving from the NHS to Sam's Clinic my experience of the dentist is so much better.…

Mr Norris

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